Security Analyst · IAM · Enterprise Operations
Identity, Access
& Enterprise Security Operations
12+ years of enterprise IT across Microsoft Entra ID, Microsoft Intune, Microsoft 365, ServiceNow, and large-scale enterprise migrations.
Identity operations, endpoint administration, and sanitized knowledge-base documentation — including an official ServiceNow KB article authored for a recurring macOS Teams camera issue. Recent hands-on work spans healthcare, finance, insurance, retail, and global service desks.
Portfolio artifacts on this site are sanitized and contain no confidential employer data, credentials, or internal identifiers.
Credibility
Enterprise track record
12+ years in enterprise IT across identity, endpoint, operational security, and service operations.
Enterprise experience
12+ years
Core focus
Identity, Endpoint, M365
Specialty
IAM, MFA & migrations
Discipline
Sanitized documentation
How I operate
Three pillars
Technical depth and operational leadership come first. AI is an acceleration layer around both — never a substitute for either.
Technical Expertise
12+ years of enterprise IT: Microsoft Entra ID, Intune, Microsoft 365, ServiceNow, endpoint administration, and large-scale migrations executed on production users and devices.
Operational Leadership
Queue coordination, peer coaching, and documentation standards adopted by teams — leadership through initiative and follow-through rather than positional authority.
AI-Enabled Technical Operations
AI used as an acceleration layer around real domain expertise. Every AI-assisted output is validated against the real environment before it reaches production.
The loop
- Human technical judgment
- AI-assisted analysis & documentation
- Human validation
- Production implementation
- Reusable organizational knowledge
How I work
Learn. Improve. Document. Standardize. Teach.
Every engagement runs through the same discipline: understand the process, refine it, capture it in writing, standardize the pattern, and hand it to the next person.
Identity
Entra ID, MFA, Windows Hello, passkeys.
Endpoint
Intune, provisioning, migrations, domain flips.
Microsoft 365
Exchange, Outlook, Teams, OneDrive.
Process
Runbooks, SOPs, workflow automation.
Documentation
Ticket templates, KB articles, walkthroughs.
Mentoring
Peer training and reusable knowledge transfer.
Case Studies
Selected work
Enterprise projects showing scope, execution, and outcome.
Acrisure
Enterprise Domain Migration
Standardized the end-to-end migration of newly acquired companies into Acrisure's Microsoft environment.
Read case studyEnterprise (sanitized)
Leading a Hypercare Queue Without Formal Authority
Stepped up to coordinate an assigned hypercare queue team — huddles, a dedicated Teams space, coaching, and workload redistribution — while holding strong individual ticket production.
Read case studyEnterprise (sanitized)
AI-Augmented Enterprise Knowledge Management
Used AI as an acceleration layer — not a substitute — to produce an accurate, validated ServiceNow knowledge article for a Teams-integrated RingCentral sign-in workflow.
Read case studyEnterprise (sanitized)
MFA Re-Registration with Temporary Access Pass
Guided users through MFA recovery using Temporary Access Pass and a clean Microsoft Authenticator re-enrollment.
Read case studySkills
Enterprise capability map
Grouped by function; full list on the Skills page.
Identity & Access Management
Enterprise identity, MFA, and passwordless authentication.
Endpoint Administration
Device lifecycle, provisioning, and enterprise migrations.
Microsoft 365
Productivity, collaboration, and email operations.
Enterprise Operations
Ticketing, remote support, and service management.
Networking & Security
Cisco networking fundamentals, connectivity, and cybersecurity foundations applied through hands-on labs.
Business Technology
Domains, DNS, and web operations for small business.