From enterprise support to systems thinking.

My work started on the frontline — customer service and end-user support — and grew into enterprise identity, endpoint administration, and process improvement. Across roles at Netflix (via Minacs), HTC Global, Stefanini's Nike service desk, Cognizant / Google Ads, Ascension Technologies, the University of Michigan Medical School, Rock Central / Rocket Companies, Trinity Health, Domino's, Corewell Health, and Acrisure, I've supported large user populations and complex Microsoft environments.

The through-line is systems thinking. Whether the ticket is a broken Outlook profile or a domain migration for a newly acquired company, the work is the same: understand the pattern, remove friction, write it down, and hand it to the next person cleanly.

Today I focus on Microsoft Entra ID, Microsoft Intune, and Microsoft 365 — the identity and endpoint plane where enterprise operations actually happen — and on the documentation and mentoring that make those operations repeatable at scale.