Career timeline.

Enterprise Microsoft ecosystem, acquired-company integration

Scope: Domain migrations, endpoint provisioning, identity join

Executed and standardized end-to-end migrations; mentored peers through reusable templates and live walkthroughs.

Healthcare mobile workforce

Scope: 11,000+ employees on Workday / Now Mobile

Mobile identity, app access, and ticket documentation at scale.

Global retail technology

Scope: POS, payments, printers, virtualized store systems

Kept store technology operational and documented.

Healthcare identity rollout

Scope: 15,000+ user MFA enrollment

MFA enrollment support and documented authentication resolutions.

Healthcare EHR launch

Scope: Clinical endpoint and access support

On-the-floor support during a critical clinical go-live.

Financial services technology

Scope: Endpoint, identity, and productivity support

Standard enterprise support in a high-velocity finance environment.

Academic medical environment

Scope: Faculty, staff, and clinical endpoint support

Cross-platform endpoint support in a research and clinical setting.

Healthcare collaboration migration

Scope: Microsoft to Google Workspace transition

User onboarding, migration support, and adoption reinforcement.

Advertiser support operations

Scope: Advertiser tooling and account support

Structured troubleshooting and clear customer communication.

First outsourced Nike service desk

Scope: Global end-user support

Documentation style adopted as the standard template across the service desk.

Managed IT services

Scope: Multi-client end-user support

Standardized troubleshooting across varied client environments.

High-volume brand customer service

Scope: Frontline Netflix customer support

Foundational communication and leadership experience.