Skills
Enterprise capability map.
Grouped by function. Filter to check for a specific technology.
Identity & Access Management
Enterprise identity, MFA, and passwordless authentication.
Microsoft Entra IDActive DirectoryMFAMicrosoft AuthenticatorTemporary Access PassWindows Hello for BusinessMobile PasskeysUser & Device Access Groups
Endpoint Administration
Device lifecycle, provisioning, and enterprise migrations.
Microsoft IntuneCompany PortalWindows 10/11macOS SupportDevice ProvisioningEndpoint MigrationsDomain FlipsBitLockerSymantec Endpoint Protection
Microsoft 365
Productivity, collaboration, and email operations.
OutlookExchange OnlineOneDriveTeamsM365 OnboardingEmail MigrationsOutlook Profile Repair
Enterprise Operations
Ticketing, remote support, and service management.
ServiceNowCherwellScreenConnectBeyondTrust / BomgarCW ViewIncident ManagementEscalationsProblem ManagementSLA Awareness
Networking & Security
Cisco networking fundamentals, connectivity, and cybersecurity foundations applied through hands-on labs.
Cisco IOSCisco Packet TracerIPv4 & SubnettingDHCPDNSARPEthernetWired & Wireless NetworksWireless SecurityNetwork SecurityEndpoint SecuritySymantec Endpoint ProtectionZscalerVPN / Cisco AnyConnectVirtualizationWindows ServerLinuxCybersecurity FundamentalsLAN/WAN Troubleshooting
Business Technology
Domains, DNS, and web operations for small business.
Google WorkspaceSquarespace DomainsDNSSubdomainsLovable.devWeb OperationsCorporate Domain Administration
AI-Enabled Technical Operations
AI as an acceleration layer around real domain expertise, with human validation before anything reaches production.
AI-Assisted Technical DocumentationAI-Enabled Workflow AnalysisKnowledge ManagementServiceNow KBA AuthoringHuman-in-the-Loop ValidationSSO Workflow DocumentationMicrosoft Teams-Integrated RingCentral SupportProcedure Standardization
Process & Leadership
Documentation, standardization, coaching, and knowledge transfer.
Technical DocumentationKnowledge ManagementWorkflow AutomationRunbooksSOPsPeer TrainingPeer CoachingQueue CoordinationLeadership Without AuthorityKnowledge TransferOperational Process Improvement