Workday / Now Mobile Rollout

Corewell Health rolled out Workday and Now Mobile to a large employee base that depends on mobile access for scheduling, HR, and workflow tasks. Employees needed consistent identity and app configuration on both iOS and Android.

Deliver a consistent enrollment and access experience across two mobile platforms, at healthcare scale, without becoming a bottleneck for the workforce.

Mobile support technician handling Workday and Now Mobile access, identity, and documentation across iOS and Android devices.

• Set up Workday and Now Mobile on iOS and Android devices.
• Configured identity and application access for the mobile experience.
• Resolved sign-in, access, and configuration issues as they surfaced.
• Documented resolutions in ServiceNow so patterns were visible to the wider team.

1. 01

   Confirm identity and device

   Verify the employee and the mobile device being enrolled.

2. 02

   Configure Workday and Now Mobile access

   Install and sign in on iOS or Android with the correct identity.

3. 03

   Validate access to required workflows

   Confirm the employee can complete the tasks they need on mobile.

4. 04

   Document the resolution in ServiceNow

   Leave a clean record for the wider team.

Employees came out of enrollment with working mobile access to Workday and Now Mobile, and the desk had documentation that made repeat issues fast to resolve.

• Consistency at enterprise scale across two mobile platforms.
• Comfort combining identity, mobile, and workflow tooling.
• Documentation discipline maintained under enrollment volume.